Legal

Privacy Policy

At KigaliTech, we respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information.

Last updated: June 2026

No data sold

We never sell personal data to third parties

HTTPS encrypted

All data is encrypted in transit

Passwords hashed

bcrypt — never stored in plain text

Right to delete

Request account deletion any time

1. Information We Collect

When you create an account or place an order, we collect your name, email address, phone number, and delivery address. We also collect payment method type (we do not store card numbers — those are handled by our payment processors). We automatically collect browsing data such as pages viewed, products searched, and device type to improve your experience.

2. How We Use Your Information

We use your information to process and deliver orders, send order confirmations and tracking updates, provide customer support, and personalise product recommendations. With your consent, we may send promotional emails about deals and new arrivals. We do not sell your personal data to any third party.

4. Cookies

We use essential cookies for authentication and cart functionality. We use analytics cookies (with your consent) to understand how visitors use our site. You can manage cookie preferences through your browser settings.

5. Data Retention

We retain account and order data for 7 years to comply with Rwandan tax and business laws. You may request deletion of your account at any time; order records may be retained for legal compliance.

6. Your Rights

You have the right to access your personal data, correct inaccurate information, request deletion of your account, and opt out of marketing emails at any time via the unsubscribe link in any email. To exercise these rights, contact us at privacy@kigalitechservices.com.

7. Security

We use industry-standard encryption (TLS/HTTPS) for all data transmission. Passwords are hashed using bcrypt and never stored in plain text. We conduct regular security reviews and promptly address any vulnerabilities.

8. Changes to This Policy

We may update this policy from time to time. When we do, we will notify registered users by email and update the "Last updated" date below. Continued use of our service after changes constitutes acceptance of the updated policy.

Have a question about your privacy?

Email us at privacy@kigalitechservices.com or use our contact form — we respond within 1 business day.